Getting Support
This section provides answers to common questions about Maptaskr Power Maps, including support processes, system requirements, spatial reference systems, performance, security & access, updates, and known platform issues.
How to contact Maptaskr support
Our Support Contact details, and operating hours are as per below:
- Email: support@maptaskr.com
- Support Hours: 8:00 AM – 5:00 PM (AWST), Monday to Friday
Support is delivered in line with ITIL-aligned processes, including incident and problem management, and service request handling.
Providing Feedback or Submitting Feature Requests
We welcome feedback and ideas from our customers and partners. Feature requests are reviewed for feasibility, technical complexity, and alignment with the Maptaskr product roadmap.
Please note:
- Maptaskr will assess and prioritise all requests.
- Any changes must be discussed and agreed upon with Maptaskr before being committed to stakeholders.
- While we aim to be agile and responsive, not all requests can be delivered within a specified timeframe.
- For more details on our support policies, please refer to Support Information.
Quick Links
| Topic | Summary |
|---|---|
| System Requirements & Performance | Recommended environments, supported browsers, performance factors, and optimisation guidance. |
| Calculation Engines | Available calculation modes (Mercator, GeoJSON, Spherical, Custom JS) and when to use each. |
| Renaming Layers | Understanding layer naming structure and how to customize layer, sublayer, and legend names. |
| Performance Tips | Guidance for optimising map interaction, large datasets, and browser rendering. |
| Solution Updates | Release types (major, minor, hotfix), notification process, and where to download updates. |
Looking for downloads or release history? See the Releases section and the Downloads page.
Need Premium Support?
If your organisation has elevated support needs - such as faster response times, dedicated assistance, or post-go-live hypercare - Maptaskr offers premium support plans tailored to your implementation.
- To learn more, please contact us at support@maptaskr.com or speak with your Maptaskr account representative.
Need something not covered here? Contact: support@maptaskr.com